Congressman Jerry McNerney

Representing the 9th District of California
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Rep. McNerney Reports on 2015 Constituent Casework Assistance

Jan 20, 2016
Press Release

Stockton, CA – As the second session of the 114th Congress gets underway, Congressman Jerry McNerney (CA-09) today released information highlighting the casework services his district offices delivered last year on behalf of constituents in California’s 9th Congressional District. The Congressman’s offices handled over 1,000 constituent cases in 2015 and helped secure over $1,187,480.80 in money and benefits due to his constituents.

“Whether by phone, email, in-person office visit or while out in the community, constituents contact my offices on a daily basis for assistance with federal government agencies and a variety of services. Last year, my office helped folks who had trouble with their social security benefits, needed assistance solving housing issues, and sought to honor the memory of a local veteran, among other cases,” said Rep. McNerney. “Constituent casework is a vital part of my service in Congress. I’m proud of the dedicated work of my staff and the results we’ve delivered to improve the community.”

Constituents reach out to Rep. McNerney’s office for help with a variety of concerns and issues related to federal government services.

In 2015, Rep. McNerney’s district offices handled 1,028 constituent cases. These cases included assistance with the U.S. Departments of State, Veterans Affairs; the U.S. Social Security Administration; the Internal Revenue Service; and the U.S. Postal Service, among others.

The Congressman’s office was able to secure $1,187,480.80 in money and benefits for his constituents. Rep. McNerney’s office also acquired and presented 36 military medals.

California’s 9th Congressional District includes portions of San Joaquin, Contra Costa, and Sacramento Counties.

See the chart below for a full breakdown of 2015 casework by federal agency.

2015 Constituent Casework Highlights

Constituent: Mrs. Patricia Miller on behalf of father James Elmore Miller

Case Type: Request for military medals, United States Department of Veterans Affairs

Description:  Mrs. Miller, a Stockton police officer, sought Congressman McNerney’s help in securing documentation and medals that her father, James Elmore Miller, may have earned during his service in World War II. Mr. Miller served in the United States Army, earning the rank of Master Sergeant E9.     

After the Congressman’s staff contacted the National Personnel Records Center to secure all of Mr. Miller’s medals, Mrs. Miller and her family met with the Congressman for a presentation of the medals on behalf of her father.

Medals Presented:

  • Army Commendation Medal
  • Good Conduct Medal & Clasp Silver 2 Loops
  • World War II Victory Medal
  • National Defense Service Medal
  • Korean Service Medal
  • Overseas Service Ribbon & Numeral 2
  • United Nations Service Medal

Constituent: Mr. Mark W. Cunningham

Cast Type: Internal Revenue Service

Description:  Mr. Cunningham and his wife asked for Congressman McNerney’s help to secure their 2014 tax year transcript, which their daughter needed in order to file her financial aid application to attend college. Rep. McNerney’s office contacted the Taxpayer Advocate Service, an independent organization within the Internal Revenue Service, and was able to get them their transcript for tax year 2014.

Constituent: Mr. Andrew T. Bell

Case Type:  United States Postal Service

Description:  Mr. Bell wanted to pay his monthly rent with a money order from his local Post Office. Although the debit card used to purchase the money order was charged, there was a glitch in the system and the money order was never processed. The Post Office told Mr. Bell that he would be fully reimbursed within the next couple days. Those days turned into a week and a half without Mr. Bell receiving a refund. Mr. Bell was now worried that he wouldn’t have enough money to cover rent for the month and could be evicted, so he contacted Congressman McNerney’s office for assistance.  The Congressman’s staff promptly contacted the Post Office to inquire why the refund had not yet been issued and explain how it was affecting Mr. Bell’s life. The Post Office corrected the error and Mr. Bell received a full refund, which he was able to use to pay his rent and avoid eviction.

Constituent: Mr. Charles Carlson on behalf of late father Mr. Ellis Carlson

Case Type: Request for military medals, Department of Veterans Affairs

Description:  Mr. Carlson, of Lodi, CA, requested Congressman McNerney’s help in getting documentation and medals that his father Mr. Ellis Carlson may have earned during his service in World War II. Mr. Ellis Carlson served in Australia and New Guinea with the Army Air Corps in the 5th Air Force 90th Bombardment Group (The Jolly Rogers), 400th Bombardment Squadron, Heavy (The Black Pirates) as a Tech Sergeant, Flight Engineer/Waist Door Gunner in a B-24 bomber crew.

While serving two tours in the South Pacific, Mr. Carlson was awarded the Silver Star, the Distinguished Flying Cross, the Air Medal and the Presidential Unit Citation Emblem with three oak leaves for extraordinary heroism. Following his overseas service, Mr. Carlson was assigned to the 4th Air Force where he flew patrol missions stateside off the Pacific West Coast with a sub-hunter crew for one year, finishing his service as a B-24 electrical systems/flight engineer instructor before his honorable discharge after three and a half years in the Army Air Corps/Air Force. 

Congressman McNerney’s staff reached out to the National Personnel Records Center and after securing the medals, the Congressman presented them to Mr. Carlson on his father’s behalf and thanked him for his father’s distinguished service to our country.

Medals Presented:

  • Silver Star Medal
  • Distinguished Flying Cross
  • Air Medal
  • Good Conduct Medal
  • Silver Star Medal
  • Asiatic Pacific Campaign Medal
  • Four Bronze Stars
  • World War II Victory Medal
  • Presidential Unit Citation
  • Honorable Service Lapel Button


Federal Agency

Number of Cases

U.S. Department of Agriculture


U.S. Department of Education


U.S. Social Security Administration


U.S. Postal Service


U.S. Office of Personnel Management


U.S. Department of the Treasury


U.S. Department of Labor


U.S. Department of Transportation


U.S. Department of the Interior


U.S. Census Bureau


U.S. Department of Veterans Affairs


U.S. Department of Defense


U.S. Department of State: immigrant visas


U.S. Department of State: non-immigrant visas


U.S. Department of State: passport


U.S. Department of State: other


U.S. Citizenship and Immigration Services


U.S. Immigration and Customs Enforcement


U.S. Customs and Border Protection


Transportation Security Administration


Federal Emergency Management Agency


Internal Revenue Service


Centers for Medicare & Medicaid Services


Consumer Financial Protection Bureau


National Archives and Records Administration


Federal Communications Commission


Equal Employment Opportunity Commission


National Labor Relations Board


Housing Issues (CFPB, OCC, HUD, Fannie Mae, Freddie Mac)


Referrals to Other Members for Out-of-District Casework


Referrals to State Reps for State-related Casework


Referrals (Miscellaneous)


California Military Department


Federal Bureau of Prisons




Total Cases Handled


Military Medals Acquired and Presented


Money Procured to Constituents


Link to a full PDF of this release:

If you are a constituent in California’s 9th Congressional District and need assistance with a federal agency, please reach out to Rep. McNerney’s district offices:

Stockton District Office

2222 Grand Canal Blvd., Suite 7

Stockton, CA 95207

(209) 476-8552

Antioch District Office

4703 Lone Tree Way

Antioch, CA 94531

(925) 754-0716

For media inquiries, please contact Mike Naple at 202-225-1947 or


Rep. Jerry McNerney proudly serves the constituents of California’s 9th Congressional District that includes portions of San Joaquin, Contra Costa, and Sacramento Counties. For more information on Rep. McNerney’s work, follow him on Facebook and on Twitter @RepMcNerney.